Quality - the factor for satisfaction

The quality of our work is crucial for the recovery and satisfaction of our patients. We are therefore continuously developing in this area, even though we already demonstrably meet the highest standards. For example, our Kliniken des Main-Taunus-Kreises, our senior citizens' residence in Eppstein and certain areas of Klinikum Frankfurt Höchst (e.g. Endoprosthetics Center, Geriatric Trauma Center, Oncology Center) have been certified in accordance with the DIN EN ISO 9001: 2015 quality standard for many years.

In order to meet our quality standards, we focus on transparency and exchange. We operate in the following three steps.


1. planning
To ensure the success of our quality measurement, we start by defining clear and binding objectives, which are defined and planned by the hospitals as well as individual specialist departments and our quality managers.

National standards
All professional groups are guided by national/international standards for treatment and therapy safety.


2. measuring and comparing
We check the degree of achievement of the defined targets at regular intervals, both internally and with external support.

Routine data
We also collect routine data on inpatient treatment every year and record it in the quality report. This routine data can be viewed by anyone interested via our website


3. improve
Where internal and external audits identify potential for improvement, we draw up a corresponding action plan, the implementation of which is closely monitored.

Confirmed quality

The quality of our results and the effectiveness of our quality management system are regularly confirmed by external, independent experts (such as TÜV Nord). As part of the certification process, they assess whether we are implementing the relevant standards and specifications. For example, our hospitals and the senior citizens' residence in Eppstein have been certified by TÜV in accordance with the DIN EN IS 9001 quality standard for many years. The high treatment quality of our medical centers, such as oncology centers, weaning centers and geriatric trauma centers, is confirmed by the relevant professional associations.

Our senior citizens' residence in Eppstein successfully undergoes an annual quality inspection by the Medical Service of the Health Insurance Funds (MDK).

Patient safety